Client management

Adding clients to Headway

Clients who message you through Headway will automatically be in your client list when you go to schedule an appointment.

To add a client who has not messaged you through Headway, click the green “Add client(s)” button in the top right-hand corner of your Clients tab in Sigmund.

If you have their insurance information, you can add this here, too. If you don't have their insurance info, we'll reach out to collect it from your client after you schedule an appointment with them.

Transferring your existing clients to Headway 

If you are bringing an existing client onto our platform, the first step is to add them to your client list.

You’ll need to add their full name and email address to set them up in our system. If you have their insurance info (Insurance Company, Member ID, and date of birth), you can add that now too, but if you don’t we’ll reach out to them.

Once a client is added, we’ll send them an email to ask them to:

• Verify their account
• Add their insurance info
• Add a form of billing
• Acknowledge our standard billing and privacy forms

We need all of this information updated before you can confirm an appointment with them.

Bulk importing existing clients to Headway’s platform

To expedite the process of adding your existing patients to Headway, you can import multiple patients' details at a time via Sigmund. We are able to accept .vcf, .csv, and .xlsx files. There are two ways you can do this:

1. You can custom-make your own .csv or .xlsx files as long as they have the correct column names labeling the client data. If the required column names are not present, we can not upload the information.

   Required Column Names

   • First Name
   • Last Name
   • Email

   Optional Column Name

   • Mobile Phone

2. You can export data from other external platforms (i.e. SimplePractice) and use that to import your client data onto Sigmund.

   Examples Instructions:

   • TheraNest (.xlsx file)
   • Jane (.csv file)
   • SimplePractice (Choose “Contacts” from this list and uncheck the checkbox for password protected files.)

You can import client’ first name, last name, email, and phone. Please note that you won't be able to import their insurance or payment information and this must be added in manually afterwards.

First name, last name, and email are required. Phone number is optional—if it’s not included, the import won’t be impacted, but if it exists, we will save it!

Removing a client

If you want to remove a client from your page, click "Archive Client" on the far right of the Clients tab.

You can view your archived clients by using the “Show Archived Clients” toggle at the top of the page.

Editing/updating client information

If your client's email is already verified, updates and changes can only be made on their end. They can edit their information (legal and preferred name, email, phone number, insurance information) directly in their Headway account. 

If your client's email is not verified yet:

1. 1. Visit your client page in the provider portal
   2. Click on the name of the client you'd like to edit
   3. Click Edit in the upper right corner of the screen (next to Message)
   4. Modify the information, and click Save

If your client's email address is not verified yet, and you're still having trouble updating their information, please contact us. 

Messaging clients 

To message a client: 

1. Visit your client page in the provider portal
2. Click on the name of the client you'd like to message
3. Click Message in the upper right corner of the screen to visit your messages with this client