Billing your client

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This article contains information that is helpful for Headway providers. If you are a patient and have questions, check out our support articles for patients!



How does Headway's billing work?

Headway makes accepting insurance easy by handling all of the work and the risk so you can focus on patients, not paperwork.

A few more details:

  • Our contracts with insurance companies ensure we (and therefore, our providers) are paid at set rates based on license type, location, and CPT code.
  • We collect a client's payment at the time of the session based on their insurance benefit. From there, we handle the insurance claim and paperwork and pay you via direct deposit.
  • You're paid by Headway, not the insurance company. In the event there are any complications with the claim, you'll receive your payment either way.


How does Headway bill my clients?

Headway will automatically charge clients the amount owed when you confirm a session. Because our system reads insurance benefits in real time, we're able to do this at the time of service instead of waiting for insurance to process a claim.

After a session, you'll need to confirm the details (CPT code, Diagnosis code, location) so we have the info we need to correctly bill and submit to insurance. You'll receive payment on the 15th and last day of each month.


How does Headway determine what my client owes?

Your client's cost per session is based on their behavioral health benefit within their specific insurance plan. We check what their plan details are before each charge to make sure the info is up to date.


I’ve held my first session—now what?

After the session, you'll need to confirm the details in your calendar so we can submit the claim, bill the client, and process your payout.

That's it! We'll take care of collecting payment from your client and submitting the claim, and make sure you're paid on 15th and last day of every month. Make sure you've linked your bank account here for direct deposit.

To confirm a session, your patient must have valid insurance and payment on file. If not, you'll see a message like the one below with more detail:

You can manage these details for the client on your Patients tab, or you can remind them to add it on their end in their Account.

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