Onboarding with Headway

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This article contains information that is helpful for Headway providers. If you are a client and have questions, check out our support articles for clients!



Do you provide onboarding for providers?

Feel free to register for a live onboarding session via the the links in the sections below—we conduct them over the video conferencing platform Zoom, which you'll need to create a free account with. The link to join will be sent to you via email the day before your registered event.


Where can I learn about using the Headway platform?

Master the ins and outs of our platform (all things scheduling, billing, and getting started) by signing up for one of our live onboarding sessions. An expert from the team will review with you everything you need to know to get you started in Sigmund, our provider portal.

Our Help Center article introducing Sigmund can be a supplemental resource as well!


Where can I learn about insurance basics?

Insurance can get a bit perplexing. We're here to break it down for you in our live onboarding sessions so you can learn the insurance basics—without all the complicated jargon!

We also recommend checking out our FAQ page on how insurance works. You can send this to your clients if they have any questions about insurance too.

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