Getting paid

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This article contains information that is helpful for Headway providers. If you are a client and have questions, check out our support articles for clients!



How and when do I get paid?

We pay twice a month—on the 15th and on the last day of the month.

For payments to you from Headway, sessions confirmed on the 1st - 15th of the month would be paid to you on the last day of that month. Sessions confirmed on the 16th - last day of the month would be paid to you on the 15th of the next month.

In the Payments tab in Sigmund, you will be able to see both upcoming payments and past payments. Your payment history will be grouped by the date it was paid and can be expanded to see the individual sessions that contributed to it. 

Your payment will only include sessions that you have confirmed in Sigmund.

 Keep all of this in mind when reviewing your payout amount.


How do I add my bank account to Sigmund for payouts?

In order to receive your payouts for sessions, you must link your bank account for direct deposit. Here's how:

  1. In Sigmund, click “Settings” on the side bar and click the “Billing” tab:

  2. Verify your identity by clicking on the “Verify your identity" button.
  3. Once you have verified your identity, you'll have the option to add a bank account. Click on “Add bank account” to connect your direct deposit.
  4. A pop up will appear on the screen prompting you to securely log into your bank account through Plaid. Choose your bank and log in. This will connect your bank account to Headway for direct deposit without sharing your login credentials with us.

  5. If your bank account does not appear on the Plaid drop-down list, you do not know your log in credentials, or you prefer to use your routing & account numbers, you can scroll to the bottom of the list, select "Link with account numbers”, and proceed from there.

  6. Headway will make two deposits between the amount of $0.01-$0.99 to your bank account within 1-2 business days. When you receive them, go back to your "Billing" page and click “Verify bank account." A pop up window will appear prompting you to enter the two amounts, once you do that your bank account will be verified and your account is all set!


How soon do I get paid after adding my bank account?

Once you link your bank account, any pending payments will arrive in 3-5 business days. Otherwise, we initiate payouts on the 15th and last day of each month, but they may take a few days to appear due to bank processing time. You can keep track of your payouts in your Payments tab.


Why did I not get paid?

Before reaching out to us:

  • It's important to note that sometimes the actual payment takes an extra day or two to get to you due to bank processing or holidays.
  • Our third-party payment processor (Stripe) periodically reviews accounts and requires a re-verification. Review your Billing tab to ensure your bank account details are still linked and verified.






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