Getting paid

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This article contains information that is helpful for Headway providers. If you are a client and have questions, check out our support articles for clients!

 

 

How and when do I get paid?

We pay twice a month—on the 15th and on the last day of the month.

Due to the time it takes to collect from the insurance companies, we pay in the next pay period from when appointments are confirmed. For example, if you confirm an appointment on the 12th, you'll be paid on the last day of the month. If an appointment is confirmed on the 24th, you'll be paid the following month on the fifteenth.

In the Payments tab in Sigmund, you will be able to see both upcoming payments and past payments. Your payment history will be grouped by the date it was paid and can be expanded to see the individual sessions that contributed to it.

 

How do I add my bank account to Sigmund for payouts?

In order to receive your payouts for sessions, you must link your bank account for direct deposit. Here's how:

  1. In Sigmund, click “Settings” on the side bar and click the “Billing” tab:

  2. Verify your identity by clicking on the “Verify your identity" button.
  3. Once you have verified your identity, you'll have the option to add a bank account. Click on “Add bank account” to connect your direct deposit.
  4. A pop up will appear on the screen prompting you to securely log into your bank account through Plaid. Choose your bank and log in. This will connect your bank account to Headway for direct deposit without sharing your login credentials with us.

  5. If your bank account does not appear on that list or you do not know your log in, you can choose to link your direct deposit through your bank account number and routing number.

  6. Headway will make two deposits between the amount of $0.01-$0.99 to your bank account within 1-2 business days. When you receive them, go back to your "Billing" page and click “Verify bank account." A pop up window will appear prompting you to enter the two amounts, once you do that your bank account will be verified and your account is all set!

 

How soon do I get paid after adding my bank account?

Once you link your bank account, any pending payments will arrive in 3-5 business days. Otherwise, we initiate payouts on the 15th and last day of each month, but they may take a few days to appear due to bank processing time. You can keep track of your payouts in your Payments tab.

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