Client fees and responsibility

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This article contains information that is helpful for Headway clients. If you are a provider and have questions, check out our support articles for providers!



What will my appointment cost?

No need to become an insurance expert! That's our job. Once you add your insurance information to your account, we’ll find your mental health benefits and show you a price estimate before you book.

If you don’t have your insurance details handy, we'll be able to get that for you as soon as you add them. You will receive an estimated cost per session, based on average session length and type, at the time of booking. You can also view your expected cost within your Upcoming Appointments.


If you have a copay, your price per appointment will be the same regardless of services received.

If you have a deductible/coinsurance plan, your price per appointment may change based on the length and type of services received. Sessions are billed based on how your provider inputs session details, to then be sent to the insurance company for claims processing. They use different numeric codes which specify what type of treatment is being administered, called CPT codes.


The fees associated with the CPT codes for medication management may be higher than the estimate price listed in your portal. If you are seeking medication management, your provider will bill the appropriate CPT code(s) at the completion of your session, and it is best to speak with them directly at the time of the session if you have questions or concerns.  

If you believe that your charge was a mistake, we would first advise that you contact your provider directly. See more regarding unexpected fees and charges here.


When will I be charged for my sessions?

We’ll collect payment as soon as your provider confirms your session details. Please note that we won't ever charge you until after the session takes place!

We’re contracted with insurance to be responsible for all claims and payments—this relationship is also how we know exactly what you owe at the time of service. 

 Need to update your payment method? See here for more information.


Can I get an invoice for my session(s)?

You can download invoices for each of your appointments by doing the following:

  1. Log into your account and go to your Past Appointments page.
  2. Click "Download Invoice" next to the session in question

You can also download a full month's invoices in one file by clicking on the "Download Superbill" for the month you want it for. It includes all of the necessary information if you need it for your health reimbursement.


Additional Support

If you have questions about the session details outlined in the invoice (including session length or type) or you feel the session details are inaccurate, please first contact your provider directly via the “Messages” portal when logged into Headway as they are the party responsible for submitting the session details. If you need assistance resolving the matter, you can reach out to us via our contact form.


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