Scheduling an appointment

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This article contains information that is helpful for Headway clients. If you are a provider and have questions, check out our support articles for providers!



How do I make my first appointment?

Each provider has their own preference for how to start treating new clients. Some prefer to start with a ~15 minute introductory phone call, while others will go right to a full session for the first meeting.

If you’re new to therapy or want to get a better feel for the provider before committing to a session, starting with an intake call might be right for you. You’ll be able to see if a provider starts off with calls or sessions when you click “Book Now” on their profile.

After your first conversation, your provider will take care of scheduling future sessions. You’ll be able to determine with them how often you want to see them and find a time that works, whether recurring or not. We recommend discussing this directly with your provider.


How do virtual sessions work?

Virtual sessions are an option for almost every insurance plan. Some providers offer virtual sessions in addition to in-person, while others may do all virtual treatment.

Every provider chooses their own platform for virtual sessions, and they’ll send any links or instructions you need to dial in prior to the appointment.


How do I contact my provider?

Once you have scheduled a phone consultation or session with a provider on Headway, you are able to contact them directly via the “Messages” portal while logged into your Headway account. 

You should contact your provider directly via “Messages” for support with: 

  • Modifying and/or canceling your scheduled appointment 
  • Scheduling a follow-up appointment
  • Any clinical concerns or questions
  • Coding questions (including questions related to session length)
  • Inquiries related to specific services provided (including treatment modalities offered)

You can explore our other support articles  for inquiries related to insurance benefits, using your Employee Assistance Program benefits (EAPs), updating your account information, and more!

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