Leaving Headway

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I'd no longer like to use Headway's services—what do I do next?

Whether you are client or a provider looking to leave Headway, we'd love to get your feedback and see where we might be able to improve your experience. Please contact us directly and our team can take you through next steps.

If you are a client looking for a new provider, we recommend taking a look at our article called "Finding a provider". There you'll find details outlining how to identify what type of provider is right for you, how to use our system to search for a new one, and how to request matching assistance if you are having a hard time.

 

How do I terminate my provider contract with Headway

If you are a provider and would like to terminate your contract with Headway, please contact us team via our contact form and we'll be able to support you with this process.

We at Headway are always looking to learn from our providers and see what ways we can improve our services for both you and your clients. Our team appreciates any and all feedback!

 

How do I deactivate my Headway account?

To deactivate your Headway account, please reach out to us directly via our contact form and someone from our support team will be able to assist you with this.

 

Can I have all of my information removed from Headway?

In order to comply with the rules of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Headway is “covered entity” required by law to also meet specific retention requirements. This does not allow us to delete patient information from our system for a set period of time.

For more information on how the Headway platform is compliant with HIPAA and how we ensure patient information is fully encrypted, please refer to our article on "HIPAA compliance and PHI" and our privacy policy.

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